Launch offer — 10% off your first order with code WELCOME10 · free shipping over $70
Help
Straight answers about ordering, delivery, and returns. If yours isn't here, we're one email away.
Standard US shipping is $8, and it's free on orders over $70. Need it sooner? Express is $15. International rates are calculated at checkout.
Most orders arrive within 6–14 days. We take 1–3 business days to prepare your order, and it spends 5–11 business days in transit. The moment it ships, we email you a tracking link.
Every order ships with tracking. You'll get a tracking link by email as soon as your order ships — or paste your tracking number on our track your order page.
If you order several pieces, they may ship in separate packages, each with its own tracking link. You'll get every link by email — and a split order never costs extra shipping.
Zunlo is a small US company — Zunlo LLC, based in Palm Springs, California. Most orders ship from our fulfillment partners' international warehouses, which is part of how we keep well-made pieces at fair prices. Every order travels tracked, door to door.
You have 30 days from the day your order arrives. Items need to be unused, in their original packaging, with proof of purchase. Email support@zunlo.store to start a return — once it's accepted, we send you a return shipping label and instructions. Sale items and gift cards can't be returned.
Have a look at your order as soon as it arrives. If anything is defective, damaged, or not what you ordered, email us right away with your order number and a photo, and we'll make it right.
Once your return arrives and is inspected, we refund your original payment method within 10 business days. Banks sometimes take a few extra days to post it — if more than 15 business days pass after approval, email us.
Email support@zunlo.store as soon as you can, with your order number. If your order hasn't shipped yet, we'll do our best to change or cancel it. If it's already on the way, you can start a return once it arrives.
Visa, Mastercard, American Express, PayPal, Apple Pay, and Google Pay — all through Shopify's encrypted checkout. Zunlo never sees or stores your card details.
Yes — code WELCOME10 takes 10% off your first order. Join our email list and we'll also let you know when new pieces land.
Zunlo is run by Zunlo LLC, a small independent company in Palm Springs, California. Questions, order help, anything else — email support@zunlo.store and a real person will get back to you.