Launch offer — 10% off your first order with code WELCOME10 · free US shipping on 2+ items.
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Straight answers about ordering, delivery, and returns. If yours isn't here, we're one email away.
Standard US shipping is $8. It's free whenever you order two or more items, and on any order over $70 after discounts. Need it sooner? Express is $15. International rates are calculated at checkout.
Most orders arrive within 6–14 business days: we take 1–3 business days to prepare your order, and it spends 5–11 business days in transit. Every product page shows the estimated delivery dates for an order placed today, and the moment your order ships we email you a tracking link.
Every order ships with tracking. You'll get a tracking link by email as soon as your order ships — or paste your tracking number on our track your order page.
If you order several pieces, they may ship in separate packages, each with its own tracking link. You'll get every link by email — and a split order never costs extra shipping.
Zunlo is a small US company — Zunlo LLC, based in Palm Springs, California. Most orders ship from our fulfillment partners' international warehouses, which is part of how we keep well-made pieces at fair prices, and it is why delivery takes 6–14 business days rather than two. Every order travels tracked, door to door.
You have 30 days from the day your order arrives. Items need to be unused, in their original packaging, with proof of purchase — so please look a piece over before you put it to work. Email support@zunlo.store to start a return. Once it's accepted, we email you a prepaid return shipping label and instructions. For returns that aren't due to our error, a flat $8 label fee is deducted from your refund. Defective, damaged, or wrong items ship back free. Sale items and orders placed with WELCOME10 can be returned; we refund what you paid, less the $8 label fee. Gift cards cannot be returned.
Have a look at your order as soon as it arrives. If anything is defective, damaged, or not what you ordered, email us right away with your order number and a photo, and we'll make it right.
Once your return arrives and is inspected, we refund your original payment method within 10 business days. Banks sometimes take a few extra days to post it — if more than 15 business days pass after approval, email us.
Email support@zunlo.store as soon as you can, with your order number. If your order hasn't shipped yet, we'll do our best to change or cancel it. If it's already on the way, you can start a return once it arrives.
Visa, Mastercard, American Express, PayPal, Apple Pay, and Google Pay — all through Shopify's encrypted checkout. Zunlo never sees or stores your card details.
Yes — code WELCOME10 takes 10% off your first order, one use per customer. Join the email list from the sign-up band on the home page or the form in the footer and we'll send it to you, along with quiet updates when new pieces land.
Yes. Our product pages carry complete, machine-readable details — what each piece is, what's included, dimensions, materials, variants, price, availability, shipping and returns — so shopping and search assistants can describe them accurately. Whatever brings you here, checkout, shipping and returns work exactly the same way.
Zunlo is run by Zunlo LLC, a small independent company in Palm Springs, California. Questions, order help, anything else — email support@zunlo.store and a real person will get back to you.