Launch offer — 10% off your first order with code WELCOME10 · free US shipping on 2+ items.
You have 30 days from the day your order arrives to request a return.
The item must be unused, in its original packaging, with proof of purchase — so please look a piece over before you put it to work. This is a return window for pieces that aren't right for you, not a trial period. Email support@zunlo.store to start. Once we accept it, we email you a prepaid return label and instructions. For returns that aren't due to our error, a flat $8 label fee is deducted from your refund. Items sent back without a request first are not accepted.
Sale items and first-order discounts, including WELCOME10, can be returned. We refund what you paid, less the $8 label fee. Gift cards cannot be returned.
If something arrives defective, damaged, or wrong, email us right away with your order number and a photo. Those ship back free and we refund in full.
Once the return arrives and is inspected, we refund your original payment method within 10 business days. Banks can take a few extra days to post it. If more than 15 business days pass after approval, email us.
Return the item you have, then place a new order.
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be unused and in its original packaging. You'll also need the receipt or proof of purchase.